Remote Sr Support Developer - REMOTE

Company Location: Anywhere
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As a Senior Software Support Developer on the Transportation Execution Team at C.H. Robinson, you will use your passion for technology and strong customer service to support our custom, highly related, enterprise-level software. In this role, you will collaborate with Software Engineering Managers, Engineering Product Managers, Software Engineers, and other Support Engineers to provide technical support to teams working within the Transportation Execution Domain. You will use your problem-solving skills to investigate issues and answer questions to help ensure other teams can work successfully within the Transportation Execution domain. Your eagerness to learn our systems, along with your positive attitude, will ensure you experience success in the role.

_C.H. Robinson recognizes the importance of workplace flexibility. We are committed to providing a remote-friendly work environment, both now and in the future. Our global technology teams will continue to have the flexibility that enables you to work where you are most effective, whether that be remote or in the office._


Proactively review planned implementations and identify potential integration solutions or problem areas that require monitoring

Support existing applications, deployments, and integrations as designed

Review unfamiliar code to narrow down problems under time constraints and use those findings to propose and implement solutions

Use your knowledge of overall system designs and flows to understand the scope of issues and reduce areas of potential impact

Proactively and reactively identify, define, and add monitoring, tracing capability, metric collection, and reporting to systems to help uncover production issues

Develop application and process improvements for production performance and/or automate manual tasks

Triage support tickets based on severity for resolution

Analyze, determine root cause, and act to effectively communicate and facilitate resolution of production issues

Analyze and provide complete solutions to issues to prevent reoccurrences of issues

Contribute to service transition initiatives and process improvements by attending transition meetings, asking questions, and raising concerns about issues the team is seeing

Identify and document impact to existing systems using workflow diagrams, use cases, functional diagrams, and other diagrams as appropriate

Lead discussions regarding current issues and improvements with other IT teams as needed

Utilize various tools to identify, analyze, and resolve technical failures

**Required Qualifications:**

2 years of experience supporting complex enterprise-level systems

Solid understanding and practical use of Microsoft development technologies such as: VB.net, C#, XML, SQL, Object Oriented Development, and Web Services

Ability to provide emergency technical support outside of business hours

Experience debugging complex APIs using Visual Studio (primarily VB.net and C#)

Excellent communication and interpersonal skills

Proven ability and willingness to quickly learn new skills

Passion for documentation

Values a diverse and inclusive work environment

Demonstrated critical thinking, negotiation, facilitation, consulting, problem solving, decision-making, strategic, and analytical skills

Ability to navigate issues and exhaust all resources before reaching out for help

Review unfamiliar code to narrow down problems under time constraints and use those findings to propose and implement solutions

Bachelor's Degree or equivalent work experience and a high school diploma/GED

**Preferred Qualifications:**

Experience with VB.net, C#, XML, SQL, Object Oriented Development, and Web Services

Experience with any of the following technologies: ADO, GitHub, Kafka, Octopus, Jenkins, PowerShell, Winforms, Angular, React, TFS

Experience working on RESTful API's (.Net(servicestack),.Netcore)

Experience effectively delivering results in a fast paced, flexible environment

Being self-motivated and having the ability to take initiative

Basic understanding of how Enterprise Applications Work

Familiarity with Remote Connection tools for connecting to virtual machines

Familiarity with Citrix and Terminal Services - including ability to diagnose local PC/LT or application issues

Experience with a ticketing system

Previous customer service experience

Ability to identify when internal team knowledge needs to be updated; educate team members and update documentation accordingly

Ability to identify reoccurring issues

Willing to go above and beyond to resolve issues and help the Team

Ability to collaborate with other teams and build relationships within IT and with the business

Ability to display empathy while providing excellent service experience

**Equal Opportunity and Affirmative Action Employer**

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran


**Your Health, Wealth and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE ([ Link removed ] - Click here to apply to Sr Support Developer - REMOTE page.

**Why Do You Belong at C.H. Robinson?**

Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100 years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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