Remote Solutions Engineer – Santiago

Company Location: Anywhere
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Spiff (https://spiff.com), recently named one of the most innovative Fintech companies, is on a mission to inspire, enable, and reward peak business performance. Why? Commission plans are used by modern companies to reward and drive good behavior using more advanced rules or combinations of rules such as quota attainment, accelerators, and other types of variable earnings. Great Commission plans motivate Salespeople to sell more to the right companies. In order to help companies and reps to reach their full potential, we take the manual labor and complexity of current commission processes and completely automate them. Finance teams used to spend hours each month trying to prepare commissions, communicate them to their reps, deal with discrepancies, and then get those paid on time. Spiff automates that full process. We connect to the client’s systems; CRM, ERP & Payroll to reduce the work and amount of errors. Spiff gives powerful, real-time data and insights to reps, managers, and executives about their commissions.

Who we are looking for…

We’re looking for a passionate Solutions Engineer to join our growing team and help us provide intuitive and delightful experiences to our customers. As a Solutions Engineer, you will work closely with our clients during their implementation process, serve as a technical resource on an ongoing basis to ensure that their systems are integrated successfully with our app and that their commission math has been replicated accurately. We are looking for thoughtful, diverse, people that can connect with clients for this role.

What you’ll contribute in this role… 

  • As a member of the implementation team, take the lead in implementation engagements with clients. Typically, this will represent 8 – 16 weeks of work with a client with daily/weekly calls to review information, clarify calculations, review results and ensure that their models are being calculated correctly
  • You will juggle multiple implementation engagements at once and ensure that clients are progressing as quickly as possible
  • Work with account management to help respond to follow-up needs from previously established clients

What experience you’ll bring to Spiff…  

  • 2 years of professional experience
  • Highly analytical thinker with a natural ability to mentally map complex systems
  • Experience with logic, especially if/then type flows, filtering, sorting, etc.
  • Navigate complex excel models
  • Professional. Internally Spiff is a startup, and it is awesome. Externally, clients must see that fun, but as a Fintech startup, working with senior members of management at some of the biggest brands in the world, every interaction needs to be fast, professional, succinct, and intelligent.
  • Self Starter. We’re building solid materials, and resources for new hires; but as a young startup, we’re not there yet. We need people that enjoy ambiguity, and space to succeed without a lot of direction
  • Ability to manage multiple projects and keep everything on track
  • Strong verbal and written communication skills.
  • Reliable. Since your work will represent much of the first experience a client has with Spiff, you will be asked to perform your work and manage your projects to complete them on time
  • Detail-oriented – you will be asked to notice small details and fit them within the larger picture

Bonus Points 

  • Sales ops, especially familiarity with Salesforce (from an admin perspective)
  • Technical expertise (SQL/database, Excel macros, light coding, etc…) is a huge plus
  • Familiarity with project management best practices
  • Basic accounting/finance understanding
  • Interest in Startups/Tech/Finance. Our team loves the startup community, and genuine interest in the space is huge

What types of perks and benefits we offer… 

  • Competitive Salary and Equity
  • Health Benefits
  • Remote First & Friendly Company

Come join the best team in the space! We’re building amazing software to solve a massive sales and finance gap, and you’ll be a major part of our success. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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