At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Join the Service Division at Edward Jones to join over 500 other associates who have a passion for serving our branch teams and clients' needs by tailoring solutions to ensure the most effective outcome, all while demonstrating a spirit of caring.
The Service Division offers a great working environment for those seeking a professional full-time opportunity as a service associate in a contact center. The Service Division's mission is to provide timely answers, guidance, and support for our clients, branch teams and home office associates to enable an ideal client experience.
Associates hired into the Service Division will complete a learning plan, developing foundational knowledge on much of the core work needed to support our branch teams and clients. Each new associate is assigned a trainer, coach, and team leader. These individuals will all play a role in helping you acclimate to the company and become proficient in your role. Once fully proficient on the foundational work you'll move to another more complex area of the Service Division, where you'll apply your recently gained expertise.
Core hours of operation for most departments within the Service Division are Monday through Friday from 7:00 am to 7:00 pm Central Time, with occasional Saturdays. Schedule assignments will vary depending on business need within each department.
The ideal candidate must be comfortable spending a great deal of time answering phone calls from our clients and branch teams. If you have customer service experience, enjoy working in a fast-paced and dynamic environment and are ready for a rewarding career in the financial industry, this is a great opportunity for you
Bachelor's degree in finance or business is preferred
Excellent client service skills
Excellent verbal and written communication skills
Strong problem solving and analytical skills
Ability to learn multiple complex topics
Strong computer skills including effective use of Microsoft Office
Since this is a Home-Based Associate position, you must meet the minimum internet connectivity requirements. A satellite connection for your high-speed internet doesn’t work with our current home-based setup; you need to be on a DSL or a cable high-speed internet connection. The software in the department requires a minimum of 30 Mbps download speed for a single user, 5 Mbps upload speed for a single user, and less than 50 Ping Speed to perform daily functions.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [ Link removed ] - Click here to apply to Service Specialist II, Service Division (Remote) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $38418 - $59462
Category: Headquarters
