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Remote Data Analyst - Customer Success

Remote
Company Location: Anywhere
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THE JOB

We’re hiring for a Data Analyst for our Customer Success team who loves solving problems and telling stories using data.

WHAT YOU WILL DO

  • Dig into our databases to explore trends, patterns, and unanswered questions for our users and customers
  • A typical task in your day-to-day might be exploring the correlation between focused work time and output of Pull Requests or projects for specific users or across a segment of users to illustrate value to a customer
  • Partner with the data science team to stay on top of our data management systems and new modeling — so that you can serve as the expert for the customer success team
  • Serve on the front lines with our product users when they want to better understand their data
  • Present executive-level insights to our customers and leadership
  • Act as the “behind the scenes” customer success hero helping to solve data issues, keep the lights on, and resolve customer requests

WHAT IS IN IT FOR YOU

  • Get in on the ground level and help deliver a value to our users and customers
  • Learn and grow in all areas data analysis, customer success, and product development and be able to pick your focus areas as the team grows quickly
  • Be part of an ambitious early stage startup where we have clear goals, work swiftly under pressure, have strong attention to details, and put the customer experience first
  • Solve one of the biggest problems in software development – helping engineering teams operate as effectively as possible.

REQUIREMENTS

  • Education or background in a quantitative discipline
  • 3 years of professional data analysis experience as a business analyst or data analyst
  • Advanced or expert level SQL
  • Fluency in common statistical analysis methods
  • Experience digging deep into data to answer questions and track down the underlying root causes
  • Effective storyteller; experience translating findings into compelling recommendations, polished deliverables, and actionable programs
  • Ability to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level
  • Collaborative team player eager to roll up their sleeves at a small start-up
  • Our tech stack: Tableau, AWS, Postgres, Python, custom-built Microservices

“NICE TO HAVES”

  • Advanced degree in a quantitative discipline
  • Past experience working in B2B SaaS, tech, or management consulting
  • Experience creating data visualizations to tell a story to customers and senior leaders
  • Experience writing SAS, R or Python for data analytics
  • Familiarity working in modern data warehouse architecture and processes

If you want to learn more, please send your Linkedin profile to [email protected]

Equal Employment Opportunity and Nondiscrimination

Uplevel is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination. We value diversity and foster mutual respect among our employees.

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