Remote Technical Content Developer

Company Location: Anywhere
All dell-technologies Remote Jobs

Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. And it’s all underpinned by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact as a Technical Content Developer on our Information Design and Development team in the US.

What you’ll achieve

As a Technical Content Developer, you will work with developers and software engineers, project management and product support professionals to provide information about key product features, use cases, and support areas.

You’ll be responsible for creating and publishing product content that informs, educates, and empowers customers to use Dell technology products. The content you develop will provide real value to the product and its customers.

You’ll thrive here, if you’re curious, open-minded, flexible, passionate about user experience, love to take ownership, and deeply value collaboration.

You will:

  • Create and maintain accurate, clear, concise, and timely technical content for a highly technical product. Work closely with engineers and other stakeholders to understand requirements, gather information, and translate complex technical concepts into user-friendly content.
  • Dive in to understand not just how the product works, but why it matters, and the value it adds. Understand key IT processes and methodologies when developing a hardware or software product, including Agile.
  • Collaborate cross functionally and with other writers to address customer feedback, maintain internal process documentation, and work on strategic initiatives. Use software and issue-tracking tools to verify the accuracy of your work in collaboration with a more senior writer.
  • Keep up to date on changes in our offerings, customer use cases, and support issues. Adapt to a global, dynamic, team-based environment with a willingness to manage competing priorities and to learn and grow.
  • Proactively solve challenging problems and think of new ways to deliver better content to our customers. Demonstrate your initiative and participate in process improvement activities.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 0-2 years of experience in a technical writing/information development environment.
  • BA/BS in Technical Communication, Computer Science, or a related technical field.
  • Excellent technical writing skills, including use of DITA, Simple English, minimalism, and terminology management techniques.
  • Experience with structured authoring, component content management systems and tools, and version control.
  • Strong technical aptitude, ability to analyze specifications, research technical concepts, and communicate them clearly and precisely in plain language. Strong interpersonal skills.

Desirable Requirements

  • Experience in creating graphics and/or videos for use in technical documentation.
  • Knowledge of user-centered product writing
Click to open application form
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.

Similar Remote Jobs

Software Engineer, Computational Scientist
Overview About the role: Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is…
See full job description
Solutions Engineer – Santiago
Overview Spiff (https://spiff.com), recently named one of the most innovative Fintech companies, is on a mission to inspire, enable, and reward peak business performance. Why? Commission plans are used by modern…
See full job description
Senior Product Security Engineer (Cloud Platform)
Overview Product Security Engineer (Cloud Platform) HashiCorp builds products that solve development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. Our open source software is…
See full job description
Sr. Engineer – Backend – Consul Service Mesh
Overview Note: The Consul team, as well as the majority of HashiCorp, is 100% remote and has been since our company was founded in 2012.  About the Consul product Consul helps organizations automate…
See full job description
Technical Lead, Fullstack, UK
Overview Flywheel Product Group is a team of engineers, designers, product managers, analysts and researchers building tools for the “Flywheel” (Sales, Marketing, Customer Success, and Support teams) at HubSpot. We’re passionate…
See full job description
Senior Software Engineer, Yahoo Mail
Overview Yahoo Mail is the ultimate consumer inbox with over 220 million users. It’s the best way to access your email and stay organized from a computer, phone or tablet.…
See full job description
Get a weekly email of all new Remote Developer Jobs